For Questions call:

479-785-0262

2120 North B Street, Fort Smith, AR 72901

FAQ’s

Confidentiality

Your mailing list is yours and yours alone. It will not be used for any other person except by your expressed permission and direction to us to do so, nor will it be released to any other person or agency without your express permission and direction to us to do so. We will keep a few extra copies of your letters in our files for reference and historical purposes. If someone sends us a request to be added to your mailing list, we will check with you before doing so. We will also check with you before sending that person your latest letter.

What is the break even point between Bulk and 1st class?

At what point does it become cost effective to mail non-profit bulk rate rather than 1st class? Postage 1st class 44 cents – 100 = $44.00 Non-profit 17.2 cents – 250 = 43.00 When all production costs are considered for B&W printing, with the current rates it will cost 18 cents less to mail 205 bulk than it will to mail 136 1st class for a single side letter. For a two side letter it will cost 26 cents more to mail 205 bulk than it will to mail 150 1st class.

How do you want my mailing list?

If you have your mailing list on computer, convert it to a text & comma delimited or text & tab delimited format, please, as those will always work. You can then send it to us on disk or by E-mail. Our mailing program is in a .dbf format, and it will import most .dbf files. If you do not have your mailing list on computer, send us a hard copy and we will enter it.

Suggestion: As you begin to set up your mailing list in a computer, be consistent with where you put your information … in other words, keep the street address information in the address field, etc.

Salutation — Mr., Mrs., Pastor, Dr., etc.

If you want to use only the individuals names, leave this field blank

First Name — If sending to a church, Mission board, etc., leave blank
Last Name — Ditto
Company — if sending to individual leave blank
Title — Pastor, Missions Committee Director, etc.; quite often not necessary
Street
City
State
Zip

Another field that would be helpful would be a “supporter” field. If you sent out a letter just to your supporters we would have them marked.

What about self mailers?

We discourage the use of self-mailers. We have seen the way mail can be damaged in the high speed postal equipment and think that the envelope offers some protection for the letter. Also the International Mail Manual requires that all mail going overseas be put in an envelope. Personally we think that a mail-piece in an envelope looks more professional than one that is not. We have heard some pastors say that if a missionary does not think enough of their prayer letter to put in an envelope they (the pastor) do not have time to read it.

From the standpoint of cost, we insert by machine, and tabbing a self-mailer would be done by hand and would thus be slower and more costly.

What about Multi-Color or Full Color printing?

We preprint multicolored letterheads, or letterheads with a color other than black.

We do have a color laser printer networked with our computers and can do full color printing.

Do you send me a copy of my mailing list?

We can provide a hard copy of your mailing list at your request. We can also provide a computer file whenever you request it.

What does your setup fee cover?

The setup fee covers our time spent in getting your mailing list into our mailing program. This is a one-time charge. However, we do ask that you not re-send the entire list at a later date, but send only any changes/additions/deletions you have not already received from us. This can be done at any time, and we encourage you to send them as you get them, or as you make the changes in your own computer. That way your list here will be completely up to date whenever you have a letter ready to send.

If you re-send the entire list and we have to start over with importing it into our mailing program, the setup fee will again be charged.

If you have any questions that are not answered here, please ask !

What about mail-merge?

We do not do mail-merge at all.

I want to send a special or separate letter to my supporters besides my regular prayer letter. Can you do that?

Yes, but being a small quantity (generally) we will mail them 1st class and will charge you 1st class postage. Other charges still apply.

I want to send several copies to my supporting churches. Can you take care of that for me?

Yes. We can mail multiple copies to one address.

What about Colored Envelopes?

We do not recommend the use of colored envelopes as they are at least double the cost of white envelopes.